Privacy
Privacy Policy
Last updated July 1, 2026
Your trust is the whole product. This policy lays out, in plain language, what we collect, why, who sees it, and the control you keep over it. If anything here is unclear, ask us and we will explain it.
Benefit Bull is a private company, not a government agency. We are not affiliated with or endorsed by any government program. Using Benefit Bull is always free, and you can apply for any public program directly through the responsible agency at no cost.
1. Who we are and what this covers
Benefit Bull is a free tool that helps people discover government and nonprofit assistance programs they may qualify for, understand the value of those programs, and find the next step to apply. This Privacy Policy explains what personal information we collect when you use benefitbull.com and our related services, how we use it, when we share it, how long we keep it, and the choices and rights you have.
This policy applies to information we handle as the business responsible for it, which privacy laws call the controller. It does not cover the government agencies, nonprofits, or other program administrators you may apply to. Once you leave Benefit Bull to apply for a program, that organization handles your information under its own rules.
2. We are not the government
Benefit Bull is a private company. We are not a government agency, and we are not affiliated with, endorsed by, or acting on behalf of any federal, state, or local agency or any official benefit program. We do not decide your eligibility, and we do not approve, deny, or pay benefits. Program administrators make those decisions under their own rules.
You never have to pay Benefit Bull to find programs or to review your matches. You also do not need to use Benefit Bull to apply for any public program. You can always apply directly and for free through the responsible agency.
3. Information we collect
We collect information in three ways.
Information you give us
- Account details such as your name, email address, and password when you create an account.
- Eligibility details you enter during intake, such as your state, ZIP code, age range, household size, rough income range, and situation (for example, whether you are a parent, a caregiver, a veteran, or living on a fixed income).
- A phone number, only if you choose to give one so we can contact you about programs or provide concierge help.
- Messages you send us and anything you share through the concierge feature or support requests.
Information we collect automatically
- Device and usage data such as IP address, browser type, pages viewed, links clicked, and the dates and times of your visits.
- Cookies and similar technologies used to keep you signed in, remember your preferences, and understand how the service is used. See the cookies section below.
Information from other sources
- Publicly available program data from official government and nonprofit sources, which we use to build and maintain our catalog, not to identify you.
- Basic technical and delivery data from the vendors that help us run the service, such as whether an email or text message was delivered.
4. Sensitive information we do not collect
We built Benefit Bull to work without the most sensitive data. To find your matches, we do not ask for and you should never enter:
- Your Social Security number
- Bank account or routing numbers
- Credit or debit card numbers
If a program you apply to later requires that kind of information, you provide it directly to that program, not to us. If you ever receive a message claiming to be from Benefit Bull and asking for a Social Security number, bank details, or payment, treat it as fraudulent and report it to us.
5. How we use your information
We use the information we collect to:
- Match you to programs you may qualify for and show estimated values.
- Create and secure your account and save your progress.
- Send you service messages, program updates, reminders, and, if you opt in, notifications about new matches.
- Provide concierge help when you request it.
- Respond to your questions and support requests.
- Understand and improve how the service works, including which features help people take the next step.
- Protect the service, prevent fraud and abuse, and meet legal and regulatory obligations.
We do not use your intake answers to make automated decisions that produce legal or similarly significant effects about you. Matching shows you options. It does not approve or deny anything.
6. Communications and your consent
If you give us your phone number and agree, we may contact you by call or text message about programs, your matches, and concierge help, including through automated systems. Message and data rates may apply, and message frequency varies.
Your consent to receive marketing calls or texts is never a condition of using Benefit Bull or of applying to any program. You can withdraw consent at any time. Reply STOP to any text to stop texts, or use any other reasonable method such as replying with words like cancel, end, quit, or unsubscribe, emailing us, or asking us by phone. For email, use the unsubscribe link or contact us. We honor opt-out requests promptly as required by law. The full communications terms, including the federal Telephone Consumer Protection Act consent language, are in our Terms of Service.
9. How long we keep your information
We keep your information for as long as your account is active and for as long as we need it to provide the service, meet legal and tax obligations, resolve disputes, and enforce our agreements. When we no longer need it, we delete it or de-identify it. You can ask us to delete your account and personal information at any time using the contact details below.
10. How we protect your information
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and limited internal access on a need-to-know basis. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security. If we learn of a data breach that affects you, we will notify you as required by law.
11. Your privacy rights
Depending on where you live, you may have some or all of the following rights over the personal information we hold about you:
- The right to know and access the personal information we have collected.
- The right to correct inaccurate personal information.
- The right to delete your personal information.
- The right to obtain a portable copy of your information.
- The right to opt out of the sale or sharing of your personal information and of certain targeted advertising and profiling.
- The right to limit the use of sensitive personal information.
- The right not to be discriminated against for exercising these rights.
To exercise any of these rights, email us or use the contact details in the last section. We will verify your request, usually by confirming details tied to your account, and respond within the time your state law allows, generally within 45 days, with an extension when reasonably necessary. You may use an authorized agent to submit a request on your behalf where the law allows, and we may ask for proof of that authorization.
12. State-specific privacy rights
As of the date above, twenty U.S. states have comprehensive consumer privacy laws in effect. If you are a resident of one of these states, you have the rights granted by your state law, and you can exercise them using the contact details below.
- California. California Consumer Privacy Act, as amended by the CPRA.
- Virginia. Virginia Consumer Data Protection Act.
- Colorado. Colorado Privacy Act.
- Connecticut. Connecticut Data Privacy Act.
- Utah. Utah Consumer Privacy Act.
- Texas. Texas Data Privacy and Security Act.
- Florida. Florida Digital Bill of Rights.
- Oregon. Oregon Consumer Privacy Act.
- Montana. Montana Consumer Data Privacy Act.
- Iowa. Iowa Consumer Data Protection Act.
- Delaware. Delaware Personal Data Privacy Act.
- Nebraska. Nebraska Data Privacy Act.
- New Hampshire. New Hampshire Privacy Act.
- New Jersey. New Jersey Data Privacy Act.
- Tennessee. Tennessee Information Protection Act.
- Minnesota. Minnesota Consumer Data Privacy Act.
- Maryland. Maryland Online Data Privacy Act.
- Indiana. Indiana Consumer Data Protection Act.
- Kentucky. Kentucky Consumer Data Protection Act.
- Rhode Island. Rhode Island Data Transparency and Privacy Protection Act.
California residents
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, you have the rights listed in the section above, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. We do not sell or share your personal information as those terms are defined by California law. We also do not use or disclose sensitive personal information beyond the purposes California law permits. California residents may designate an authorized agent and may appeal a decision on a request.
Right to appeal
In states that provide it, if we decline to act on your request, you may appeal by replying to our decision or contacting us again. If we deny your appeal, your state law may allow you to contact your state attorney general to file a complaint.
Other states
If your state is not listed, you may still contact us to ask about your information and to make a request. We aim to offer the same core choices to everyone, regardless of where you live.
13. Children's privacy
Benefit Bull is intended for adults who are at least 18 years old. It is not directed to children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has given us personal information, contact us and we will delete it. Where state law sets a higher age for certain protections, such as restrictions on selling the data of consumers under 16, we follow that law.
14. Links to other sites
Benefit Bull links to government agencies, nonprofits, and other program resources. We do not control those sites and are not responsible for their content or their privacy practices. When you follow a link and leave Benefit Bull, read the privacy policy of the site you visit.
15. Changes to this policy
We may update this Privacy Policy as the service and the law change. When we do, we will update the date at the top and, for material changes, provide a more prominent notice such as an email or an in-product message. Your continued use of Benefit Bull after an update means you accept the revised policy.
16. How to reach us
For any privacy question or to exercise a right, contact us:
Email: privacy@benefitbull.com
Mail: Benefit Bull, Privacy Requests, 6 Main St Ext #3853, Plymouth, MA 02361